Rental Terms & ConditionsWe are very proud of our great reputation for offering amazing customer service and we trust that you agree to our Terms & Conditions below when you choose to book our rental service:
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Payment:
To secure your rental order, we require payment prior to delivery through a secure online payment link which we will send you upon confirmation of your booking.
PayPal payment is also available but will be in USD and may be subjected to additional FX rates by your bank.
Security Deposit:
A refundable security deposit is applicable to all orders.
Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear*) we will return the security deposit to you in full. We will process the refund within 24 hours of collecting the items but it may take up to 14 working days for the banks to process.
*See fine print below
Delivery:
Our delivery information can be found here
Hygiene & Safety:
At The Stroller Spa, we are well-known for our bespoke baby-gear cleaning services and we treat our rental equipment no different: all our equipment is deep-cleaned & sanitized with organic, non-toxic and baby-safe cleaning products after each use and will be safety-checked and steam-cleaned for hygiene once more prior to delivery ensuring the equipment will reach you in pristine clean condition.
Cancellation:
We understand you were looking forward to your trip and a cancellation is often due to unforeseen circumstances, of course we will offer you our support but as a small business we do have a few conditions which are outlined below:
Cancellation fee: our minimum cancellation fee is 10% of the order value (including transport fee's) to cover our admin cost & bank charges. Your security deposit will always be refunded to you in full.
- Cancellations up to 48 hours in advance will be refunded at 90% of the total order value paid.
- Cancellation between 24 - 48 hours in advance will be refunded at 50% of the order value paid*.
- Cancellation less than 24 hours in advance will only be eligible for a security deposit refund*.
- Date changes with early returns after receiving the items will not qualify for a refund other than the security deposit.
*Covid19 update : due to the current pandemic, a cancellation due to inability to travel will be refunded at 90% of the rental booking amount + the security deposit in full , regardless of the time frame given for cancellation.
If you need to change your rental dates, we are happy to accommodate your request without any cancellation charges, please contact us on rent@thestrollerspa.com with your date change request.
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned and sanitized between rentals; however, all rentals are at hirer's own risk. By accepting and using the hired equipment the client and any user acknowledges that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners and affiliates will not be responsible for accidents, injuries or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agrees to hold harmless The Stroller Spa and its employees, owners and affiliates, from any liability, injury, death, property loss or damage which may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear) we shall return the security deposit to you in full. If the equipment is not returned in full or to an unacceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained and/or with an odor resulting from cigarette smoke, an AED 100 cleaning fee will be retained out of your deposit. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
To secure your rental order, we require payment prior to delivery through a secure online payment link which we will send you upon confirmation of your booking.
PayPal payment is also available but will be in USD and may be subjected to additional FX rates by your bank.
Security Deposit:
A refundable security deposit is applicable to all orders.
Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear*) we will return the security deposit to you in full. We will process the refund within 24 hours of collecting the items but it may take up to 14 working days for the banks to process.
*See fine print below
Delivery:
Our delivery information can be found here
Hygiene & Safety:
At The Stroller Spa, we are well-known for our bespoke baby-gear cleaning services and we treat our rental equipment no different: all our equipment is deep-cleaned & sanitized with organic, non-toxic and baby-safe cleaning products after each use and will be safety-checked and steam-cleaned for hygiene once more prior to delivery ensuring the equipment will reach you in pristine clean condition.
Cancellation:
We understand you were looking forward to your trip and a cancellation is often due to unforeseen circumstances, of course we will offer you our support but as a small business we do have a few conditions which are outlined below:
Cancellation fee: our minimum cancellation fee is 10% of the order value (including transport fee's) to cover our admin cost & bank charges. Your security deposit will always be refunded to you in full.
- Cancellations up to 48 hours in advance will be refunded at 90% of the total order value paid.
- Cancellation between 24 - 48 hours in advance will be refunded at 50% of the order value paid*.
- Cancellation less than 24 hours in advance will only be eligible for a security deposit refund*.
- Date changes with early returns after receiving the items will not qualify for a refund other than the security deposit.
*Covid19 update : due to the current pandemic, a cancellation due to inability to travel will be refunded at 90% of the rental booking amount + the security deposit in full , regardless of the time frame given for cancellation.
If you need to change your rental dates, we are happy to accommodate your request without any cancellation charges, please contact us on rent@thestrollerspa.com with your date change request.
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned and sanitized between rentals; however, all rentals are at hirer's own risk. By accepting and using the hired equipment the client and any user acknowledges that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners and affiliates will not be responsible for accidents, injuries or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agrees to hold harmless The Stroller Spa and its employees, owners and affiliates, from any liability, injury, death, property loss or damage which may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear) we shall return the security deposit to you in full. If the equipment is not returned in full or to an unacceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained and/or with an odor resulting from cigarette smoke, an AED 100 cleaning fee will be retained out of your deposit. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
