Rental delivery & collection fee's
On time - every time.
We know you are excited to start your holiday, our commitment to you is to get your booked gear to you on time.
We offer deliveries 7 days per week between 9 AM - 9 PM.
Our transport fee's depend on the delivery area, please find the details below; alternatively you may collect the items at your convenience; click here for our location or WhatsApp us on +971 58 57 25 326 for our location pin.
We offer deliveries 7 days per week between 9 AM - 9 PM.
Our transport fee's depend on the delivery area, please find the details below; alternatively you may collect the items at your convenience; click here for our location or WhatsApp us on +971 58 57 25 326 for our location pin.
Fee's per trip |
Dubai |
Sharjah |
Other Emirates (within city limits) |
Remote area's in the UAE |
Orders below AED 300 |
AED 20 Weekdays AED 35 Weekends & Public Holidays |
AED 40 Weekdays AED 55 Weekends & Public Holidays |
AED 125 Weekdays & Saturday No delivery available on Sunday & Public Holidays. |
|
Orders above AED 300 |
Free Weekdays AED 35 Weekends & Public Holidays |
AED 25 Weekdays AED 55 Weekends & Public Holidays |
AED 100 Weekdays & Saturday No delivery available on Sunday & Public Holidays |
|
Airport delivery |
AED 95 Weekdays AED 125 Weekends & Public Holidays |
AED 125 Weekdays AED 150 Weekends & Public Holidays |
N/A |
N/A |
Urgent booking fee. (includes delivery fee) Bookings received with less than 24 hour notice. (subject to availability) |
AED 50 Weekdays - all orders AED 50 orders above AED 300 Weekends & Public Holidays AED 75 orders below AED 300 Weekends & Public Holidays |
AED 75 Weekdays - all orders AED 75 orders above AED 300 Weekends & Public Holidays AED 100 orders below AED 300 Weekends & Public Holidays |
N/A 72 hour advance notice required. |
N/A 72 hour advance notice required. |
Note: Effective from January 1, 2022: Weekdays: Monday - Friday / Weekends: Saturday & Sunday.
Dubai & Sharjah Delivery.
We deliver to private residences, hotels, serviced apartments, Airbnb and Dubai or Sharjah airports.
We do not offer deliveries to / collection from shopping malls or other public area's.
Private Residence Delivery
Upon confirmation of your booking, we will be in touch to arrange a suitable delivery time convenient to you.
If you are staying with a relative or friend, kindly provide your hosts' name and contact number and we can arrange delivery prior to your arrival.
Hotel / Service Apartments Delivery
If you are staying at a hotel or service apartments, we are happy to deliver the items to the reception or concierge prior to your arrival.
Kindly provide us with the full booking name your reservation was made in, and inform the hotel / service apartment provider that you are expecting a delivery from The Stroller Spa prior to your arrival.
Upon your departure you may leave all the products with the Concierge under "The Stroller Spa" and we will collect the items after departure.
In case the hotel or service apartments do not accept items prior to your arrival, we can arrange a suitable meeting time after you have arrived.
Airport Delivery
We provide airport delivery to Dubai International Airport , Al Maktoum International Airport and Sharjah Airport between 9 AM - 8 PM.
For arrivals we will meet you in the arrivals hall (or car rental office in the airport parking if you are renting a car direct from the airport) 45 minutes after landing . We allow for a maximum of 20 minutes waiting time. Kindly share your flight number so we can adjust the meeting time in case of any reported flight delays.
*Additional waiting time beyond 20 minutes, will be chargeable at AED 25 per 15 minutes.
For departures we will meet you at the pre-agreed time in the departure hall or at the car rental office if you are returning a rental car.
We allow for a maximum of 20 minutes waiting time, please do inform us 3 hours in advance if you wish to change the meeting time, which will be subject to availability in our schedule).
*Additional waiting time beyond 20 minutes will be chargeable at AED 25 per 15 minutes.
Same Day Delivery
We will always due our best to assist with last minute bookings.
Same day delivery is possible subject to availability of the requested products and if our delivery schedule permits.
Kindly note the express processing fee is applicable regardless of the order value.
We deliver to private residences, hotels, serviced apartments, Airbnb and Dubai or Sharjah airports.
We do not offer deliveries to / collection from shopping malls or other public area's.
Private Residence Delivery
Upon confirmation of your booking, we will be in touch to arrange a suitable delivery time convenient to you.
If you are staying with a relative or friend, kindly provide your hosts' name and contact number and we can arrange delivery prior to your arrival.
Hotel / Service Apartments Delivery
If you are staying at a hotel or service apartments, we are happy to deliver the items to the reception or concierge prior to your arrival.
Kindly provide us with the full booking name your reservation was made in, and inform the hotel / service apartment provider that you are expecting a delivery from The Stroller Spa prior to your arrival.
Upon your departure you may leave all the products with the Concierge under "The Stroller Spa" and we will collect the items after departure.
In case the hotel or service apartments do not accept items prior to your arrival, we can arrange a suitable meeting time after you have arrived.
Airport Delivery
We provide airport delivery to Dubai International Airport , Al Maktoum International Airport and Sharjah Airport between 9 AM - 8 PM.
For arrivals we will meet you in the arrivals hall (or car rental office in the airport parking if you are renting a car direct from the airport) 45 minutes after landing . We allow for a maximum of 20 minutes waiting time. Kindly share your flight number so we can adjust the meeting time in case of any reported flight delays.
*Additional waiting time beyond 20 minutes, will be chargeable at AED 25 per 15 minutes.
For departures we will meet you at the pre-agreed time in the departure hall or at the car rental office if you are returning a rental car.
We allow for a maximum of 20 minutes waiting time, please do inform us 3 hours in advance if you wish to change the meeting time, which will be subject to availability in our schedule).
*Additional waiting time beyond 20 minutes will be chargeable at AED 25 per 15 minutes.
Same Day Delivery
We will always due our best to assist with last minute bookings.
Same day delivery is possible subject to availability of the requested products and if our delivery schedule permits.
Kindly note the express processing fee is applicable regardless of the order value.
Abu Dhabi & other Emirates delivery.
For deliveries to Abu Dhabi and other Emirates we require the booking to be confirmed at least 72 hours prior to the rental start date.
We deliver to private residences, hotels, and serviced apartments. We do not offer deliveries to / collection from shopping malls or other public area's.
The items will be delivered on the rental start date by our trusted delivery partner. Kindly note that delivery will be between 9 AM and 7 PM on Monday - Saturday and all day availability will be required for delivery.
We do not have delivery or collection available on Sundays or Public Holidays.
Assembly and installation assistance is not available, instructions on how to use the items you are renting are available on our website and our Youtube channel.
For deliveries to Abu Dhabi and other Emirates we require the booking to be confirmed at least 72 hours prior to the rental start date.
We deliver to private residences, hotels, and serviced apartments. We do not offer deliveries to / collection from shopping malls or other public area's.
The items will be delivered on the rental start date by our trusted delivery partner. Kindly note that delivery will be between 9 AM and 7 PM on Monday - Saturday and all day availability will be required for delivery.
We do not have delivery or collection available on Sundays or Public Holidays.
Assembly and installation assistance is not available, instructions on how to use the items you are renting are available on our website and our Youtube channel.
For any further assistance please email us on rent@TheStrollerSpa.com or WhatsApp +971 58 57 25 326.
Collections and returns.
We will contact you 1 day prior to your rental end date to check if you like to extend your booking (subject to availability) or proceed with collection.
If you like to proceed with collection, please wipe off any visible crumbs, spills or loose dirt prior to packing the items.
Deep cleaning or laundering the items is not required, as we will take care of that after collection.
Hotel / services apartments collections:
If you are staying at a hotel or serviced apartment with concierge facilities, you may leave the items with the concierge/reception and send us a picture of the luggage tag for us to collect after your departure.
Please do not leave the items in your room, as they will then likely end up in 'lost & found'' and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may be subject to additional late return and transport fee's.
Residential / AirBnb collections:
Please have all the items ready & packed to be handed over to our team at the agreed collection time.
Should you require assistance with dissembling and packing, please let us know in advance, so we can allocate adequate time and avoid delays for other customers. Kindly note there will be at an additional charge depending on the number of items in your booking, starting at AED 50 for 1-3 items. Please note the packing service can only be requested for bookings in Dubai, as we use a courier for collections in other Emirates.
If you are staying with friends or family, please share the contact number of your host and we will contact them for a suitable collection time after your departure.
If you are staying at an AirBnb or service apartments without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.
We will contact you 1 day prior to your rental end date to check if you like to extend your booking (subject to availability) or proceed with collection.
If you like to proceed with collection, please wipe off any visible crumbs, spills or loose dirt prior to packing the items.
Deep cleaning or laundering the items is not required, as we will take care of that after collection.
Hotel / services apartments collections:
If you are staying at a hotel or serviced apartment with concierge facilities, you may leave the items with the concierge/reception and send us a picture of the luggage tag for us to collect after your departure.
Please do not leave the items in your room, as they will then likely end up in 'lost & found'' and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may be subject to additional late return and transport fee's.
Residential / AirBnb collections:
Please have all the items ready & packed to be handed over to our team at the agreed collection time.
Should you require assistance with dissembling and packing, please let us know in advance, so we can allocate adequate time and avoid delays for other customers. Kindly note there will be at an additional charge depending on the number of items in your booking, starting at AED 50 for 1-3 items. Please note the packing service can only be requested for bookings in Dubai, as we use a courier for collections in other Emirates.
If you are staying with friends or family, please share the contact number of your host and we will contact them for a suitable collection time after your departure.
If you are staying at an AirBnb or service apartments without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.
