Frequently Asked Questions |
For Rental FAQ's, please click here |
Do I have to schedule an appointment?
Yes, appointments are required, please fill out our booking form and we’ll do our best to fit you in at the earliest.
How soon can I expect a confirmation of my booking request?
We normally contact you back within 1 working day.
What are your hours of operation?
For cleaning and repairs, we operate Monday to Friday from 10 AM - 6 PM, excluding public holidays.
Rental deliveries and collections are available 7 days a week between 9 AM - 9 PM.
How much does it cost?
We have a number of packages and services to fit each person's needs and budget.
What types of payment do you accept?
For cleaning and repair booking, we accept cash upon delivery; or for card payments we can send you a secure link to pay online. We do not accept cash payments for rental bookings, we will send you a secure link to guarantee your booking in advance.
Do you offer any discounts?
We are not affiliated with any discount cards or app's, our pricing is the same for everyone.
Occasionally we may offer a special promotion, which will then be shared via our social media channels.
How long does it take to clean my item?
Cleaning time varies depending on the chosen service. We aim to deliver your items back to you within 2-3 working days, however when the item needs a very thorough fabric cleaning, vomit treatment or mold removal, we may need some extra time for best results.
Can you remove all stains?
We are able to get rid of the majority of stains and will do everything we can to ensure your item is returned back to you as clean as possible. Rest assured that it will always be free of bacteria and germs which is most important to keep your little one safe.
Does The Stroller Spa offer any kind of guarantee?
Have a look at our before & after gallery, the results are amazing!
But if you aren't completely satisfied with our services, we will clean your item again to ensure we get the best possible result.
Can you also offer repair-services?
Yes, we also offer baby-gear repair services as well. From inner-tube replacement and wheel repair to fabric stitching and handlebar repair , we can offer a tailored solution to your needs. Please check out the repair section for further details and to send in a request.
Is pick-up and delivery free?
Pick-up and delivery is included in our cleaning services within Dubai's city limits. We collect from residences, offices and hotels, we do not offer collection from public area's such as malls or parkings. You will find a map with the free delivery area's at the bottom of this page. For other area’s please contact us on [email protected] for a delivery fee quote. For rental bookings, the transport fee depends on the order total, area and day or time , for more information, please click here.
Do you service areas outside Dubai?
Please contact us for a courier quote if you live outside the city-limits of Dubai and like to have your items send to us.
I live outside Dubai but don’t mind to drop off and pick-up the item is this possible?
Sure, you can find our location information here or look for 'The Stroller Spa Dubai' on Google maps.
How often should I have my stroller and car seat cleaned?
If you use your stroller or car seat daily, we recommend using our cleaning service every 4-6 months.
Can you clean other baby products (carriers, jolly jumpers, etc.)?
Yes we can, please contact us for a quote or more information on [email protected]
Why is it important to have my baby's products cleaned?
Regular cleaning will help keep your baby safe and extends the life of your product. Baby-gear can contain a host of germs that may be harmful to your child. Our cleaning process sanitizes your stroller, car seat and other baby products.
What can I do to maintain sanitation between cleanings?
For regularly used items, we recommend scheduling professional sanitation every 4-6 months to assure proper cleanliness standards. To keep up in-between we recommend regularly vacuuming and gently washing your item with eco-friendly non-toxic detergents, making sure to follow the manufacturer's instructions.
Which brands of strollers and car seats do you clean?
We have experience with all kinds of brands and various types of strollers and car seats that are sold in the UAE.
If you have questions about a particular brand or model please contact us: [email protected]
What cleaning products do you use when cleaning strollers and car seats?
We use organic, non-toxic and baby safe cleaning products that are tough on grime but safe for your baby.
My baby has allergies or sensitivities, can you still provide your cleaning service to us?
We can accommodate most special requests. Contact us on [email protected] with the specifics and we'll do our best to tailor the products and services to suit your requirements.
What is the cost for a loan stroller or car seat?
The cost for a loan stroller or car seat is AED 50 per item and covers the duration of servicing your items. Should you require to use a stroller or car seat for a longer period, you can rent one here
Can I rent a stroller or car seat from you?
Yes, we also offer stroller and car seat rental services, for more information check out the rental section.
Will my personal information be shared?
Absolutely not. Your personal information will always be kept confidential and used by The Stroller Spa only.
Can The Stroller Spa be booked for events or fundraisers?
Most certainly, we can offer quick cleaning services at your event location, please drop us a note for inquiries at [email protected].
How is The Stroller Spa environmentally friendly?
Our goal is to extend the life of your baby-gear, by keeping it clean and safe for your growing family, then when the item no longer has use for you, it will still be in a great state to donate or resell to another family instead of discarding the item adding to the landfill.
The Stroller Spa also aims to minimize its carbon footprint by choosing non-toxic and organic cleaning products, and re-use or recycle our cleaning bottles and tools.
We also accept donations of unwanted baby gear that is still in working order, we will sanitize and clean the item at our cost and ensure it will be donated to a good cause or family in need.
Where can I sell my used stroller, car seat and other baby products?
Local market groups on social media would likely be your best option. Please do let us know if you plan on selling your item so we will issue your item with a special ‘’professionally cleaned by The Stroller Spa’’ certificate, which will increase the buyers confidence in knowing that the item they are buying has been professionally cleaned and sanitized.
Where can I donate my used stroller, car seat or other baby products?
We accept donations of unwanted baby gear that is still in safe working order, we will collect if from your home or office free of charge, sanitize and clean the item at our cost and ensure it will be donated to a good cause or family in need. Contact us to arrange collection on [email protected]
How can I start The Stroller Spa in my city?
If you are interested in getting involved with expansion opportunities with The Stroller Spa, please contact us on [email protected].
If your question is still not answered, please contact us on [email protected]
Area's covered for complimentary delivery for our cleaning & rental service (subject to minimum order value).
Note, the World Islands are highlighted in error and excluded).
