Returns & collection.
To prepare your rental order for collection, please wipe off any visible crumbs, spills or loose dirt prior to packing the items. Deep cleaning or laundering the items is not required, as we will take care of that after collection.
Hotel / services apartments collections:
If you are staying at a hotel or serviced apartment with concierge facilities, you may leave the items with the concierge/reception and send us a picture of the storage tag for us to collect after your departure.
Please do not leave the items in your room, as they will then likely end up in 'lost & found'' and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may be subject to additional late return and transport fee's.
Residential / AirBnb collections:
Please have all the items ready & packed to be handed over to our team at the agreed collection time.
If you are staying with friends or family, please share the contact number of your host and we will contact them for a suitable collection time after your departure.
If you are staying at an AirBnb or service apartment without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.
Airport departure:
We will meet you at the pre-agreed time in the departure hall, or at the car rental office if you are returning a rental car.
We allow for a maximum of 20 minutes waiting time. Additional waiting time beyond 20 minutes, will be chargeable at AED 25 per 15 minutes.
Please do inform us 3 hours in advance if you wish to change the meeting time, which will be subject to availability in our schedule. Please call us on +971585725326 or WhatsApp on +971585725326.
Packing assistance:
Should you require assistance with dissembling and packing, please let us know in advance, so we can allocate adequate time and avoid delays for other customers. Please sent a packing request via email to rent@TheStrollerSpa.com or WhatsApp on +971585725326.
Kindly note there will be at an additional charge depending on the number of items in your booking,
starting at AED 50 for 1-3 items.
Please note the packing service can only be requested for bookings in Dubai, as we use a courier for collections in other Emirates.
To prepare your rental order for collection, please wipe off any visible crumbs, spills or loose dirt prior to packing the items. Deep cleaning or laundering the items is not required, as we will take care of that after collection.
Hotel / services apartments collections:
If you are staying at a hotel or serviced apartment with concierge facilities, you may leave the items with the concierge/reception and send us a picture of the storage tag for us to collect after your departure.
Please do not leave the items in your room, as they will then likely end up in 'lost & found'' and depending on the hotel policy may cause delays for us to be able to collect the items back, which then may be subject to additional late return and transport fee's.
Residential / AirBnb collections:
Please have all the items ready & packed to be handed over to our team at the agreed collection time.
If you are staying with friends or family, please share the contact number of your host and we will contact them for a suitable collection time after your departure.
If you are staying at an AirBnb or service apartment without concierge facilities, we will meet you at a pre-agreed time prior to your departure to collect the items.
Airport departure:
We will meet you at the pre-agreed time in the departure hall, or at the car rental office if you are returning a rental car.
We allow for a maximum of 20 minutes waiting time. Additional waiting time beyond 20 minutes, will be chargeable at AED 25 per 15 minutes.
Please do inform us 3 hours in advance if you wish to change the meeting time, which will be subject to availability in our schedule. Please call us on +971585725326 or WhatsApp on +971585725326.
Packing assistance:
Should you require assistance with dissembling and packing, please let us know in advance, so we can allocate adequate time and avoid delays for other customers. Please sent a packing request via email to rent@TheStrollerSpa.com or WhatsApp on +971585725326.
Kindly note there will be at an additional charge depending on the number of items in your booking,
starting at AED 50 for 1-3 items.
Please note the packing service can only be requested for bookings in Dubai, as we use a courier for collections in other Emirates.
Early returns (prior to booked end-date):
If you need to shorten your rental period, please inform us on which date you would like us to collect your rental gear so we can fit it into our collection schedule accordingly. A partial refund will be applicable if the new return date was more than 2 days before the original rental end-date; you will be billed for the actual rental period plus 2 days and 50% refund for the remaining days.
If you need to cancel on the rental start date after delivery, rental fee's will be charged for 3 days from date of collection and remaining amount will be refunded at 50%. Same day collection will have applicable same day transport fee's.
Our full rental Terms & Conditions can be found here
If you need to shorten your rental period, please inform us on which date you would like us to collect your rental gear so we can fit it into our collection schedule accordingly. A partial refund will be applicable if the new return date was more than 2 days before the original rental end-date; you will be billed for the actual rental period plus 2 days and 50% refund for the remaining days.
If you need to cancel on the rental start date after delivery, rental fee's will be charged for 3 days from date of collection and remaining amount will be refunded at 50%. Same day collection will have applicable same day transport fee's.
Our full rental Terms & Conditions can be found here
