Rental Terms & Conditions.We're proud of our reputation for great customer service, and we want your rental experience to be just as smooth.
By booking our rental service, you agree to the Terms & Conditions below: |
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Rental T&C's
Payment
To secure your rental order, we require payment before delivery through a secure online payment link, which we will send you upon confirmation of your booking.
Short-term rentals are paid in full upfront. Long-term rentals can be paid monthly via our subscription option — please ask us for details when booking.
Cash payment is only available for self-pick-up and return from our store, and requires a prior booking.
We do not offer in-store browsing or walk-in shopping, as items in store may already be assigned to other bookings.
Security Deposit
A refundable security deposit applies to all orders. Provided the goods are returned to us on the last date of hire in the same condition as delivered (considering fair wear and tear*), we will return the security deposit to you in full. We will process the refund back to the same card the order was paid with within 24 hours of collecting the items, though it may take up to 14 working days for the bank to process.
*See fine print below.
Delivery
Delivery information and transport fees can be found here.
T&Cs for delivery outside our Dubai delivery zone can be found here.
Airport delivery/collection
Arrival: Your order will be delivered to the airport ahead of your arrival, with a 2-hour collection window from your original flight arrival time. A storage fee will apply upon collection (the amount depends on the ordered items and will be shared via email) and covers storage within this 2-hour period. If your flight is delayed and collection is not made within 2 hours of the original arrival time, additional storage charges may apply.
Return: For returns, please send us the storage receipt within 1 hour of depositing the order at the airport so we can arrange collection within our operating hours and avoid additional storage fees. Receipts shared more than 1 hour after drop-off may result in extra storage charges, which will be charged to you.
Airport delivery fee's can be found here
Hotel / Residential Delivery & Collection
Delivery will be within the chosen time slot selected at the time of booking.
For hotels, we're happy to deliver to the concierge ahead of your arrival, subject to the hotel's policy. Most hotels are happy for us to deliver in advance.
For Airbnb or residential addresses, we can also coordinate delivery with your host. Please ensure you include a local contact number in your booking request.
For collection, we will contact you 1 day before your rental end date to confirm collection with you.
If you are staying at a hotel, you can leave the items with the concierge and send us a picture of the storage tag so we can arrange collection after your departure. Additional return information can be found here: Returns.
Delivery to and collection from a different address are also possible — when filling out your rental request, there is an option to add an alternative address for collection.
Hygiene & Safety
At The Stroller Spa, we are well known for our bespoke baby-gear cleaning services, and we treat our rental equipment no differently: all our equipment is deep-cleaned and sanitized with organic, non-toxic, baby-safe cleaning products after each use, then safety-checked and steam-cleaned once more before delivery — ensuring the equipment reaches you in pristine condition.
Last-minute bookings
To ensure availability of your preferred products, it's best to book in advance; however, we will always do our best to accommodate last-minute requests. Same-day delivery is possible, subject to product availability and our delivery schedule.
Please make your rental request online, and our rental team will respond at the earliest within our office hours. Bookings made less than 36 hours before the rental start are subject to an urgent processing fee of AED 50, regardless of order value.
Product availability
If a selected product is not available, we will respond with alternative suggestions for your rental period. This is why payment isn't required at the initial booking request stage — so you can decide if the suggested alternative suits your needs.
Date Changes & Cancellation Policy
We understand you were looking forward to your trip, and a cancellation is often due to unforeseen circumstances.
Of course, we're here to support you, and you can cancel any time by contacting us at [email protected] or WhatsApp us on +971585725326.
However, once a booking is confirmed, that gear is removed from our available equipment list, making it unavailable to other families. Because of this, we have some fees in place to compensate us for the time the equipment was unavailable and to cover our admin and bank charges.
Our minimum cancellation fee is AED 100, or a percentage of the total amount paid (whichever is higher), depending on how much advance notice you give us:
Date changes for confirmed bookings
If your travel plans have changed and you need to adjust your rental dates, we're happy to accommodate your request, subject to availability. Please contact us at [email protected] or WhatsApp +971 58 57 25 326 with your date change request.
If your trip is shorter than originally booked, a partial refund is only available if the new rental range is reduced by at least 3 days.
Partial cancellation
If you need to remove one or more items from your booking, the following applies based on when we receive your cancellation request:
Early returns
If you need to shorten your rental period, please let us know which date you'd like us to collect your gear so we can fit it into our collection schedule. A partial refund applies if the new return date is at least 3 days earlier than the original end date: you'll be billed for the actual rental period plus 3 days, with the remaining days refunded at 50%.
Cancellation after delivery
Once your rental gear has been delivered, we've already incurred delivery and sanitation costs to prepare and dispatch your order. If you cancel after delivery, regardless of how much advance notice was given, the rental fee will be charged for a minimum of 3 days from the collection date, and the remaining amount will be refunded at 50%. Same-day collection will incur applicable same-day transport fees.
Extension
Enjoying your stay so much that you've decided to extend it? We're happy to accommodate rental extensions, subject to availability. The extension will be charged at the daily rate, depending on the length of the extension, plus an AED 25 administration fee.
Exchange
If you'd like to exchange a product, this is subject to availability — please let us know as soon as possible so we can amend your booking accordingly.
If the exchange is requested after delivery, the rental fee will be charged for 3 days from the collection/exchange date, and the balance will be offset against the rental fee of the new product.
Traveling with our rentals outside the UAE
If you plan to travel outside the UAE with our rental gear, please include this information on the booking form, as not all our products are suitable for travel. For strollers and car seats, we only allow the Doona car seat, Beaba Purfix car seat, and Stokke Yoyo and/or Yoyo Connect stroller to be taken on planes — provided they stay with you inside the cabin and are not checked in as luggage or left at the gate. We do not authorize air travel with our other car seats or strollers outside the UAE for safety reasons. For more information or inquiries about renting other products suitable for travel, please contact us.
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned and sanitized between rentals; however, all rentals are at the hirer's own risk. By accepting and using the hired equipment, the client and any user acknowledge that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment, and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners, and affiliates will not be responsible for accidents, injuries, or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agree to hold harmless The Stroller Spa and its employees, owners, and affiliates from any liability, injury, death, property loss, or damage that may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear; products do not need to be laundered before return, but waste, crumbs & spills should be removed/wiped down), we shall return the security deposit to you in full. If the equipment is not returned in full or to an acceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained, including potty accidents, and/or with an odor resulting from cigarette smoke, an AED 100 cleaning fee will be charged. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. If the equipment is damaged, repair or replacement charges will be applicable depending on the cost of the repair or replacement of the item. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
Payment
To secure your rental order, we require payment before delivery through a secure online payment link, which we will send you upon confirmation of your booking.
Short-term rentals are paid in full upfront. Long-term rentals can be paid monthly via our subscription option — please ask us for details when booking.
Cash payment is only available for self-pick-up and return from our store, and requires a prior booking.
We do not offer in-store browsing or walk-in shopping, as items in store may already be assigned to other bookings.
Security Deposit
A refundable security deposit applies to all orders. Provided the goods are returned to us on the last date of hire in the same condition as delivered (considering fair wear and tear*), we will return the security deposit to you in full. We will process the refund back to the same card the order was paid with within 24 hours of collecting the items, though it may take up to 14 working days for the bank to process.
*See fine print below.
Delivery
Delivery information and transport fees can be found here.
T&Cs for delivery outside our Dubai delivery zone can be found here.
Airport delivery/collection
Arrival: Your order will be delivered to the airport ahead of your arrival, with a 2-hour collection window from your original flight arrival time. A storage fee will apply upon collection (the amount depends on the ordered items and will be shared via email) and covers storage within this 2-hour period. If your flight is delayed and collection is not made within 2 hours of the original arrival time, additional storage charges may apply.
Return: For returns, please send us the storage receipt within 1 hour of depositing the order at the airport so we can arrange collection within our operating hours and avoid additional storage fees. Receipts shared more than 1 hour after drop-off may result in extra storage charges, which will be charged to you.
Airport delivery fee's can be found here
Hotel / Residential Delivery & Collection
Delivery will be within the chosen time slot selected at the time of booking.
For hotels, we're happy to deliver to the concierge ahead of your arrival, subject to the hotel's policy. Most hotels are happy for us to deliver in advance.
For Airbnb or residential addresses, we can also coordinate delivery with your host. Please ensure you include a local contact number in your booking request.
For collection, we will contact you 1 day before your rental end date to confirm collection with you.
If you are staying at a hotel, you can leave the items with the concierge and send us a picture of the storage tag so we can arrange collection after your departure. Additional return information can be found here: Returns.
Delivery to and collection from a different address are also possible — when filling out your rental request, there is an option to add an alternative address for collection.
Hygiene & Safety
At The Stroller Spa, we are well known for our bespoke baby-gear cleaning services, and we treat our rental equipment no differently: all our equipment is deep-cleaned and sanitized with organic, non-toxic, baby-safe cleaning products after each use, then safety-checked and steam-cleaned once more before delivery — ensuring the equipment reaches you in pristine condition.
Last-minute bookings
To ensure availability of your preferred products, it's best to book in advance; however, we will always do our best to accommodate last-minute requests. Same-day delivery is possible, subject to product availability and our delivery schedule.
Please make your rental request online, and our rental team will respond at the earliest within our office hours. Bookings made less than 36 hours before the rental start are subject to an urgent processing fee of AED 50, regardless of order value.
Product availability
If a selected product is not available, we will respond with alternative suggestions for your rental period. This is why payment isn't required at the initial booking request stage — so you can decide if the suggested alternative suits your needs.
Date Changes & Cancellation Policy
We understand you were looking forward to your trip, and a cancellation is often due to unforeseen circumstances.
Of course, we're here to support you, and you can cancel any time by contacting us at [email protected] or WhatsApp us on +971585725326.
However, once a booking is confirmed, that gear is removed from our available equipment list, making it unavailable to other families. Because of this, we have some fees in place to compensate us for the time the equipment was unavailable and to cover our admin and bank charges.
Our minimum cancellation fee is AED 100, or a percentage of the total amount paid (whichever is higher), depending on how much advance notice you give us:
- Cancellations 72+ hours in advance: refunded at 75% of the total amount paid.
- Cancellations 24–71 hours in advance: refunded at 50% of the total amount paid.
- Cancellations 23 hours or less in advance: charged at 3 days' rental, with the remaining amount refunded at 50%.
Date changes for confirmed bookings
If your travel plans have changed and you need to adjust your rental dates, we're happy to accommodate your request, subject to availability. Please contact us at [email protected] or WhatsApp +971 58 57 25 326 with your date change request.
If your trip is shorter than originally booked, a partial refund is only available if the new rental range is reduced by at least 3 days.
Partial cancellation
If you need to remove one or more items from your booking, the following applies based on when we receive your cancellation request:
- 72+ hours in advance: a cancellation fee of AED 25 or 10% of the item's rental fee (whichever is higher) applies; the remainder is refunded.
- 24–71 hours in advance: 50% of the item's rental fee is refunded.
- 23 hours or less in advance: the item is charged at 3 days' rental, and the remaining amount is refunded at 50%.
Early returns
If you need to shorten your rental period, please let us know which date you'd like us to collect your gear so we can fit it into our collection schedule. A partial refund applies if the new return date is at least 3 days earlier than the original end date: you'll be billed for the actual rental period plus 3 days, with the remaining days refunded at 50%.
Cancellation after delivery
Once your rental gear has been delivered, we've already incurred delivery and sanitation costs to prepare and dispatch your order. If you cancel after delivery, regardless of how much advance notice was given, the rental fee will be charged for a minimum of 3 days from the collection date, and the remaining amount will be refunded at 50%. Same-day collection will incur applicable same-day transport fees.
Extension
Enjoying your stay so much that you've decided to extend it? We're happy to accommodate rental extensions, subject to availability. The extension will be charged at the daily rate, depending on the length of the extension, plus an AED 25 administration fee.
Exchange
If you'd like to exchange a product, this is subject to availability — please let us know as soon as possible so we can amend your booking accordingly.
If the exchange is requested after delivery, the rental fee will be charged for 3 days from the collection/exchange date, and the balance will be offset against the rental fee of the new product.
Traveling with our rentals outside the UAE
If you plan to travel outside the UAE with our rental gear, please include this information on the booking form, as not all our products are suitable for travel. For strollers and car seats, we only allow the Doona car seat, Beaba Purfix car seat, and Stokke Yoyo and/or Yoyo Connect stroller to be taken on planes — provided they stay with you inside the cabin and are not checked in as luggage or left at the gate. We do not authorize air travel with our other car seats or strollers outside the UAE for safety reasons. For more information or inquiries about renting other products suitable for travel, please contact us.
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned and sanitized between rentals; however, all rentals are at the hirer's own risk. By accepting and using the hired equipment, the client and any user acknowledge that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment, and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners, and affiliates will not be responsible for accidents, injuries, or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agree to hold harmless The Stroller Spa and its employees, owners, and affiliates from any liability, injury, death, property loss, or damage that may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear; products do not need to be laundered before return, but waste, crumbs & spills should be removed/wiped down), we shall return the security deposit to you in full. If the equipment is not returned in full or to an acceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained, including potty accidents, and/or with an odor resulting from cigarette smoke, an AED 100 cleaning fee will be charged. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. If the equipment is damaged, repair or replacement charges will be applicable depending on the cost of the repair or replacement of the item. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
