Dates-change & Cancellation Policy
Cancellation of confirmed bookings:
We understand you were looking forward to your trip, and a cancellation is often due to unforeseen circumstances.
Of course, we're here to support you, and you can cancel any time by contacting us at [email protected] or WhatsApp us on +971585725326.
However, once a booking is confirmed, that gear is removed from our available equipment list, making it unavailable to other families.
Because of this, we have some fees in place to compensate us for the time the equipment was unavailable and to cover our admin and bank charges.
Our minimum cancellation fee is AED 100, or a percentage of the total amount paid (whichever is higher), depending on how much advance notice you give us:
Date changes for confirmed bookings
If your travel plans have changed and you need to adjust your rental dates, we're happy to accommodate your request, subject to availability.
Please contact us at [email protected] or WhatsApp +971 58 57 25 326 with your date change request.
If your trip is shorter than originally booked, a partial refund is only available if the new rental range is reduced by at least 3 days.
Partial cancellation
If you need to remove one or more items from your booking, the following applies based on when we receive your cancellation request:
Early returns
If you need to shorten your rental period, please let us know which date you'd like us to collect your gear so we can fit it into our collection schedule.
A partial refund applies if the new return date is at least 3 days earlier than the original end date: you'll be billed for the actual rental period plus 3 days, with the remaining days refunded at 50%.
Cancellation after delivery
Once your rental gear has been delivered, we've already incurred delivery and sanitation costs to prepare and dispatch your order. If you cancel after delivery, , the rental fee will be charged for a minimum of 4 days from the collection date, and the remaining rental fee will be refunded at 50%.
Exchange
If you'd like to exchange a product, this is subject to availability. Please let us know as soon as possible so we can amend your booking accordingly.
If the exchange is requested after delivery, the rental fee will be charged for 3 days from the collection/exchange date, and the balance will be offset against the rental fee of the new product. Additional delivery fees may be applicable.
Our full rental Terms and Conditions can be found here
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned, and sanitized between rentals; however, all rentals are at the hirer's own risk. By accepting and using the hired equipment, the client and any user acknowledge that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment, and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners, and affiliates will not be responsible for accidents, injuries, or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agree to hold harmless The Stroller Spa and its employees, owners, and affiliates from any liability, injury, death, property loss, or damage that may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear; products do not need to be laundered before return, but visible crumbs/spills should be wiped down) we shall return the security deposit to you in full. If the equipment is not returned in full or to an acceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained, including potty accidents, and/or with an odor resulting from cigarette smoke, a AED 100 cleaning fee will be retained out of your deposit. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
Cancellation of confirmed bookings:
We understand you were looking forward to your trip, and a cancellation is often due to unforeseen circumstances.
Of course, we're here to support you, and you can cancel any time by contacting us at [email protected] or WhatsApp us on +971585725326.
However, once a booking is confirmed, that gear is removed from our available equipment list, making it unavailable to other families.
Because of this, we have some fees in place to compensate us for the time the equipment was unavailable and to cover our admin and bank charges.
Our minimum cancellation fee is AED 100, or a percentage of the total amount paid (whichever is higher), depending on how much advance notice you give us:
- Cancellations 72+ hours in advance: refunded at 75% of the total amount paid.
- Cancellations 24–71 hours in advance: refunded at 50% of the total amount paid.
- Cancellations 23 hours or less in advance: charged at 3 days' rental, with the remaining amount refunded at 50%.
Date changes for confirmed bookings
If your travel plans have changed and you need to adjust your rental dates, we're happy to accommodate your request, subject to availability.
Please contact us at [email protected] or WhatsApp +971 58 57 25 326 with your date change request.
If your trip is shorter than originally booked, a partial refund is only available if the new rental range is reduced by at least 3 days.
Partial cancellation
If you need to remove one or more items from your booking, the following applies based on when we receive your cancellation request:
- 72+ hours in advance: a cancellation fee of AED 50 per item or 10% of the amount paid (whichever is higher) applies; the remainder is refunded.
- 24–71 hours in advance: 50% of the item's rental fee is refunded.
- 23 hours or less in advance: the item is charged at 3 days' rental, and the remaining amount is refunded at 50%.
Early returns
If you need to shorten your rental period, please let us know which date you'd like us to collect your gear so we can fit it into our collection schedule.
A partial refund applies if the new return date is at least 3 days earlier than the original end date: you'll be billed for the actual rental period plus 3 days, with the remaining days refunded at 50%.
Cancellation after delivery
Once your rental gear has been delivered, we've already incurred delivery and sanitation costs to prepare and dispatch your order. If you cancel after delivery, , the rental fee will be charged for a minimum of 4 days from the collection date, and the remaining rental fee will be refunded at 50%.
Exchange
If you'd like to exchange a product, this is subject to availability. Please let us know as soon as possible so we can amend your booking accordingly.
If the exchange is requested after delivery, the rental fee will be charged for 3 days from the collection/exchange date, and the balance will be offset against the rental fee of the new product. Additional delivery fees may be applicable.
Our full rental Terms and Conditions can be found here
The fine print:
The Stroller Spa ensures all rental equipment is safety-checked, cleaned, and sanitized between rentals; however, all rentals are at the hirer's own risk. By accepting and using the hired equipment, the client and any user acknowledge that the equipment is being used at their own risk.
The Stroller Spa hereby makes no warranties with respect to the equipment, and The Stroller Spa hereby specifically disclaims all warranties, whether express or implied. The Stroller Spa and its employees, owners, and affiliates will not be responsible for accidents, injuries, or damages caused directly or indirectly by the use or misuse of the hired equipment. The Client and any user agree to hold harmless The Stroller Spa and its employees, owners, and affiliates from any liability, injury, death, property loss, or damage that may result directly or indirectly from the use of the rental equipment. Provided the goods are returned to us on the last date of hire in the same condition as it was delivered (considering fair wear and tear; products do not need to be laundered before return, but visible crumbs/spills should be wiped down) we shall return the security deposit to you in full. If the equipment is not returned in full or to an acceptable standard, for whatever reason, we reserve the right to retain the deposit paid by you. If the equipment is returned excessively soiled or stained, including potty accidents, and/or with an odor resulting from cigarette smoke, a AED 100 cleaning fee will be retained out of your deposit. In the event of the late return of any equipment, we shall be entitled to retain the deposit paid, or part thereof, at the daily rate. The rental agreement is governed by the laws of Dubai, United Arab Emirates.
